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Our standard policy for individual reservations during low and high seasons permits cancellations and modifications without penalty up to 30 days before arrival, unless a prepaid, non-refundable rate was booked. Cancellations made within 29 days of arrival, no-shows, or early departures will incur a 100% penalty. For the Festive period (December 20 – January 5), specific, stricter deposit and cancellation rules apply due to extremely high demand; always consult your reservation confirmation for the definitive Terms & Conditions.
Room rates at our Costa Rica resorts generally include a full daily breakfast. Specific comprehensive inclusions will depend on your booked program or current seasonal promotions.
Yes, we provide private, air-conditioned vehicle transfers from Costa Rica's international airports: San José (SJO) or Liberia (LIR), with an approximate drive time of 3 hours. For expedited travel, we can also coordinate a private plane transfer to the local La Fortuna airstrip, followed by a short 15–20 minute drive to the resort.
Yes, complimentary high-speed WiFi is available throughout all resort areas, ensuring you stay connected during your stay.
Our professional, international team is primarily fluent in Spanish and English to assist our global clientele.
Nayara is dedicated to sustainable luxury, recognized for practices that minimize environmental impact.
We maintain complete transparency regarding charges. Standard rates are subject to additional local taxes, such as the 13% VAT in Costa Rica. Fees may also apply for extra persons or for noncompliance with resort policies, such as smoking.
We primarily accept major international credit cards. Please note that for last-minute or highly sought-after peak-season bookings, full prepayment by credit card may be required immediately to secure the reservation.
We highly recommend securing reservations for spa treatments and dining at least two to three weeks before arrival, as on-site availability is determined solely by prior requests. During the holiday season (including the Festive period), booking your accommodation directly well in advance (6+ months) is crucial due to predictably high international demand.
Yes, our award-winning spa features a world-class selection of rejuvenating services. Treatments include deep tissue massages, therapeutic body scrubs, nourishing body wraps, and custom facials. We strongly recommend pre-booking these services to guarantee your preferred time.
Nayara Springs is an exclusive, adults-only sanctuary. All guests must be at least 18 years old to maintain the intended serene and romantic atmosphere. Families with children are invited to experience our sister properties, Nayara Gardens or Nayara Tented Camp.
Nayara Springs is designed exclusively for adults and couples, offering a distinctively romantic and secluded ambiance. Its signature Spring Villas feature luxurious amenities, including private plunge pools fed directly by natural hot springs. Nayara Gardens, in contrast, provides an excellent, family-friendly environment.
Our hot springs are a foundational element of the Nayara Springs experience. The private plunge pools in each villa are exclusively fed by the natural, mineral-rich waters of the Arenal Volcano, allowing guests to enjoy therapeutic soaking in complete privacy and luxury.
Nayara Springs guests have exclusive access to our signature adults-only fine-dining venues: Amor Loco and Mis Amores (Italian Bistro). Additionally, you are welcome to enjoy the diverse and world-class culinary offerings available across Nayara Gardens and Nayara Tented Camp.
Yes, as a registered guest at Nayara Springs, you are granted full access to all facilities, restaurants, and amenities located throughout the entire Nayara property complex, including Nayara Gardens and Nayara Tented Camp.
Standard check-in is at 3:00 PM (15:00) and check-out is promptly at 12:00 PM (Noon). Requests for early check-in or late check-out can be made, but these are strictly subject to room availability on the day. We recommend contacting us at +1 (844) 865-2002 or emailing [email protected] at least 24 hours in advance.
Yes, we offer both complimentary valet parking and self-parking services on-site for all guests. No advance reservation is needed for parking.
Yes, but you must first contact our concierge or reservations department to confirm the property's ability to accept pre-arrival packages and to review any applicable storage or liability policies.
Nayara Springs maintains a pet-free sanctuary status. Pets are strictly not permitted, with the sole exception of certified guide dogs assisting visually impaired guests. Please note that emotional support animals do not qualify for this exception.
Nayara Springs enforces a 100% non-smoking property policy. Smoking is explicitly prohibited in guest villas, all public areas, and throughout the entire resort grounds to preserve a pristine environment.
Yes, our concierge team can seamlessly arrange reliable local taxi and transportation services for your excursions. We recommend providing at least 24 hours advance notice for these specific requests.
Our culinary team is fully prepared to accommodate most dietary requirements, including but not limited to vegetarian, vegan, kosher, gluten-free, and dairy-free options. To ensure your customized dining experience is perfect, please notify us at least 72 hours before arrival by calling +1 (844) 865-2002 or emailing [email protected].
Yes, we offer a comprehensive 24-hour in-room dining service. You can enjoy a full menu in the privacy of your villa by contacting the team via your villa phone extension or through our dedicated mobile application.
To ensure the security and preserve the exclusive, serene environment, all resort facilities—including guest rooms, restaurants, and the spa—are reserved exclusively for registered guests with confirmed reservations only.
While tipping is always at your personal discretion, a gratuity of 10–15% is typically suggested for restaurant and spa services. We advise reviewing your bill beforehand, as a service charge may already be included.
On-site currency exchange services are not available. However, the property accepts US Dollars (USD) and all major international credit cards for transactions. The nearest official exchange facilities are located in the nearby town of La Fortuna.
Yes, Nayara Springs provides accessible rooms. These rooms feature essential elements like wheelchair-accessible pathways, roll-in showers, and grab bars to ensure a comfortable and safe stay for all guests.
For maximum comfort in the rainforest setting, every guest villa is equipped with mosquito nets over the beds and screened windows. Additionally, we provide complimentary insect repellent in every room.
Yes, we prioritize guest safety. We offer an emergency service with on-call doctors. Our professional team is also trained in first aid and CPR to handle immediate emergencies.
No, Nayara Springs is explicitly designed as a secluded, romantic retreat and does not feature dedicated meeting or large event spaces.
We focus on providing an intimate, quiet, and romantic atmosphere for individual stays and do not host formal wedding ceremonies on the property.
While we do not employ an in-house photographer, our concierge is available to coordinate bookings with our preferred, trusted professional supplier to perfectly capture your special moments.
You may bring a private photographer, but this is contingent upon insurance verification and may be subject to additional coordination fees.
Cancellations due to force majeure—such as documented acts of God, war, widespread natural disasters, or government-mandated public health emergencies that make travel impossible—may be eligible for a refund or travel credit. Decisions are made on a strict case-by-case basis and require full documentation. We strongly recommend purchasing comprehensive travel insurance.
Given our tropical rainforest environment, we recommend packing light layers, a rain jacket, and closed-toe shoes suitable for trails. The resort observes a "Resort Chic" dress code. For the spa, comfortable bathrobes are provided, and we suggest leaving high heels at home in favor of flats.
Yes, we will make every effort to accommodate special requests for specific room placements or views at the time of check-in. However, please understand that all such requests are entirely subject to availability and cannot be guaranteed.
Periodically, we provide exclusive rates for Costa Rican residents. To stay informed regarding these promotions and seasonal offers, we invite you to subscribe to our official newsletter.
Outside of the Festive Season, we do not enforce minimum stay requirements. During the holiday period, please note that departures are not permitted on December 24th and 31st, and attendance at our holiday gala dinners is mandatory for those evenings.
Given the intimate and secluded nature of Nayara Springs as an adults-only sanctuary, we do not offer connecting room configurations.
To safeguard the complete privacy and serenity of all our guests, the use of drones is strictly prohibited throughout the property.
For career inquiries, our Human Resources department can be reached directly via email at [email protected].
Yes, all of our private transfers are conducted by professional local naturalists, providing an educational introduction to the region during your drive.
We offer preferential rates for guests who choose to combine stays at our properties across Costa Rica and Panama, or at our two luxury retreats in Chile. Please contact our reservations team to explore these curated itinerary options.
To safely navigate the diverse local terrain, we highly recommend renting a 4x4 vehicle for your travels within the country.
The closest fueling station is located in the town of La Fortuna, which is approximately 7 kilometers (4.3 miles) from the resort entrance.